Warranty

EA ONE LLC provides information throughout the owner’s manual regarding the proper usage and care of your electric wheelchair. Failure to follow this information will void the warranty on the wheelchair and its parts.

The following warranty is granted only to the initial consumer who purchased the product and commences on the Date of Purchase.

  • 2 years for the wheelchair frame.

  • 1 year for the motors and joystick.

  • 6 months for battery.

 

The warranty covers the following parts unless otherwise noted:

TWO-YEAR LIMITED WARRANTY: Two (2) years from the date of purchase, EA ONE will repair or replace any defective structural frame components (Main Frame) free of charge.

ONE-YEAR LIMITED WARRANTY: For one (1) year from the date of purchase, EA ONE will repair or replace any defective electronic components (Charger Assembly, Controller, Joystick, Motor, Battery) free of charge.

SIX-MONTH LIMITED WARRANTY: For six (6) months from the date of purchase, EA ONE will repair or replace any defective electronic components (Battery) free of charge.

Exclusions:

The warranty excludes:

  • Consumable items that wear out due to normal use (tires, tubes, belts, upholstery, etc.).

  • Damage caused by abuse, misuse, accident, negligence, improper operation, improper handling, excessive loading, maintenance, storage, commercial use, or battery fluid spillage or leakage.

  • Loss, theft, or contamination of components.

  • Damage due to failure to adhere to product instructions.

 

Exclusions also include:

  • Use for purposes other than the intended mobility function of the purchaser.

  • Use by someone other than the original buyer.

  • Selling or transferring the product to someone other than the original buyer.

  • Loss or theft of components.

  • Contamination of the product.

  • Abuse, misuse, accidents, negligence, or improper handling.

  • Battery fluid spillage or leakage.

  • Commercial use or any use beyond normal personal use.

  • Improper operation, maintenance, or storage of the product.

  • Exceeding the product’s specified weight capacity.

  • Failure to follow the product instructions.

  • Alterations or repairs made by unauthorized individuals.